A video will not play, or the app seems stuck
If a video does not load, the app says “The video didn’t load. The transcript below still has every word.” Use the button there to try again.
- Check your internet connection. New videos and live AI need one.
- Reload the page.
- Try a current version of Chrome, Edge, Firefox or Safari. We have not published a list of supported browsers yet.
- Turn off any browser extension that blocks media or scripts on Moxlearn, then reload.
When you are offline the app shows a banner. Your progress is saved on the device, but Moxlearn has no offline lessons yet.
Reminders need a browser that supports notifications. If it still fails, contact us with the topic “Something is not working” and tell us your device, browser and the lesson.
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