Change your name, email or password

You can change your name yourself. Open the You tab, open your profile settings, edit “Your name” and Save.

The name in your profile is the one used on certificates you earn from then on. Certificates already issued keep the name they were issued with.

To change your password or email, you need to be signed in. Open the You tab and, under your account, choose “Change email or password”.

1. Password: choose “Change password”, enter your current password and a new one of at least 8 characters, then choose “Save new password”. Your other devices are signed out; the one you are using stays signed in.
2. Email: choose “Change email”, enter the new address and your current password, then choose “Send confirmation link”. Open the link we send to the new address within one hour. Your email changes only when you open it, and we let your old address know a change was asked for.

Forgot your password? In the app, choose Log in, then “Forgot your password?”, and enter the email you log in with. If it has an account, we send a link to choose a new password. The link works once, for one hour. Setting a new password signs you out everywhere else and signs you in on that device.

Nothing arrived after a few minutes? Check your spam folder, or ask again. If you no longer have access to the email on the account, contact us with the topic “My account”.