Delete your account or get a copy of your data

You can download a copy of your data, or delete your account, yourself in the learning app.

1. Sign in to the learning app and open You.
2. Under “Your data”, choose “Download my data” for a copy. It is one file (JSON) with your account, progress, saved prompts, assignment work and feedback, certificates, reminders, team memberships, messages to support and payment records.
3. To delete your account, choose “Delete account”, read what happens, then enter your password and type “delete” to confirm.

Deleting removes your progress, saved prompts, assignment work and feedback, reminders, messages to support and sign-ins on every device. Payment records that tax law makes us keep stay, no longer linked to your account. Deleting does not refund anything.

If your membership still renews, turn renewal off first: see “How to cancel”. If you are the only admin of a team, invite another admin first.

Certificates: after deletion, their verification links no longer show your name. Anyone who checks one is told the record was removed at the holder’s request.

Can’t sign in? Open the contact form, choose the topic “Privacy or my data”, and write from the email on your account. We will confirm your identity by email before acting.

The “Reset progress” button in your profile settings is different: it erases progress in the app and does not delete your account.