My payment failed

If a renewal payment fails, Stripe tries the card again. While it is trying, your access continues.

If the payment still cannot be taken, Stripe marks the subscription unpaid or cancelled, and members-only units lock. Unit 1 stays free.

To fix it, update your card:

1. Open the You tab and choose “Payment details” under Membership.
2. On Stripe’s page, update your payment method.

If the subscription has already ended, join again from the app. Check with your bank if a card keeps being declined: Moxlearn does not see the reason.

If you were charged but do not have access, contact us with the topic “Billing”.